Privacy Policy
This statement was last updated on February 28, 2015
This privacy policy applies to www.luckysamples.com owned and operated by LuckySamples. This privacy policy describes how LuckySamples collects and uses the personal information you provide on our web site: www.luckysamples.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
At LuckySamples.com, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your sample orders and to provide a more personalized sampling experience on our site.
How Do We Use the Information We Collect?
When you become a LuckySamples member, we ask you to fill out a form that
requests your name, address and e-mail address as well as some demographic
information such as gender and date of birth.
LuckySamples may share data with trusted partners to help us perform
statistical analysis. All such third parties are prohibited from using your
information except to provide these services to LuckySamples and they are
required to maintain confidentiality.
Your name and address information is used solely to process sample orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than sample order fulfillment.
Your demographic information (gender, date of birth, etc.) is used for several purposes:
- Demographic information is provided back to our customers (companies that provide us with product samples for you to select) in an aggregated way. For example, we may tell a customer that 65% of our members who selected their samples were male while 35% were female. We never release individual demographics to a customer or any other party without your consent, except to the extent necessary for order fulfillment. These parties are contractually obligated with LuckySamples to use your information only for the purposes of shipping your samples.
- LuckySamples uses demographic information in aggregated terms to tailor our sales efforts.
Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we
will ask you for your friend's name and email address. We will automatically
send your friend a one-time email inviting him or her to visit the site.
LuckySamples does not store this information and uses it for the sole purpose
of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser
type and your access times. We utilize this information to conduct site
performance evaluations, to see where visitors are coming from and to keep
track of click stream data (the screens our users visit on our site). This
data helps us to determine what content our members find most appealing so
that we can maximize your enjoyment of the site. We may also combine log
file data with demographic information in aggregate form to analyze trends.
For example we may find that in general, men prefer different site features
than women. We may also combine log files with cookie information to
aggregate information. Log files are not tied to personally identifiable
information.
Site Security
All LuckySamples employees take your personal information very seriously.
All employees must learn and obey our security policies. Access to member
personal information is limited to key management personnel and our member
services department. The information is ID and password protected and our
Web security is reviewed on a monthly basis.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us by clicking here.
Use of Intermediaries
LuckySamples utilizes the services of an intermediary - the U.S. Postal
Service - to send out the samples our subscribers have selected. To our
knowledge, the U.S. Postal Service does not store, retain or use the
information in any way. In some cases, we also use the order fulfillment
services of third parties to get samples to you. These parties are
contractually obligated with LuckySamples to use your information
only for the purpose of shipping your samples.
Correcting/Updating Your Personal Information
After becoming a LuckySamples subscriber you may correct/update/deactivate
your personal information by clicking on the 'My Account' link at the top
of any page, entering your ID, password and birth date when prompted and
clicking the Edit Information button. The changes you make will be
reflected in our databases instantly. If you wish to deactivate your
account, you may contact our member services group through the 'My
Account' section.
Data Retention
We will retain your information for as long as your account is active or as
needed to provide you services. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you
click on one of these links, you may be leaving the LuckySamples site and
entering another Web site. These sites may independently collect or
request information about you and we encourage you to read the privacy
statements of these linked sites as their privacy policy may differ from
ours.
Posting Information
If you use a bulletin board, blog, or chat room on this Web site, you
should be aware that any personally identifiable information you submit
there can be read, collected, or used by other users of these forums, and
could be used to send you unsolicited messages. We are not responsible for
the personally identifiable information you choose to submit in these
forums. To request removal of your personal information from our blog or
community forum, contact us at
support@luckysamples.com. In some cases, we may not be able to remove
your personal information, in which case we will let you know if we are
unable to do so and why.
Communication
From time to time we may send out email messages alerting you that samples
are available, to remind you about providing feedback or for promotional
offers. In addition, you will receive communication from us 1) if you
contact us for a particular reason, 2) to receive your samples, or 3) we
need to contact you for administrative purposes such as winning a contest.
You may click here to opt out of promotional
e-mails by contacting our member services group. Administrative e-mails
will not contain promotional materials.
Opt-In/Opt-Out Opportunities
LuckySamples provides you with opt-in opportunities in two ways. First, our
site will give you the opportunity to provide more information to us in
exchange for LuckyPoints. These additional forms and surveys are completely
optional. The information you provide if you choose to fill out these forms
and surveys may be used to tailor offerings to you and may be shared - in
aggregate terms only - with our customers. Second, in some cases, there
will be opportunities to opt-in to allow manufacturers to contact you
directly. If you choose to participate in these instances, your information
may be shared with the specified provider. In some cases these events are
set up using an opt-out approach. In either case, you will always have the
ability to choose whether you want to participate in these opportunities,
but in some cases you will only be allowed to receive a sample or
participate in an offer if you agree to share your information.
If you have opted in to be contacted by a third party and then want to opt out of being contacted by that party, you will have to follow the opt out process used by that company. If you have opted in to allow LuckySamples to allow third parties to contact you, can opt out of that by contacting us by clicking here.
Legal Disclaimer
We will share your personal information with third parties only in the ways
that are described in this privacy policy. We do not sell your personal
information to third parties.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
If LuckySamples is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Supplementation
We may correct or supplement your address information with standardized
postal representation in order to ensure that your samples get delivered.
We do this since we want to make sure that our members receive the samples
they order and to lower costs associated with our sample programs.
Contests
Periodically, contests are run on our site. Sometimes contests are
sponsored by our customers. To enter these contests you need only to enter
your ID and password and your guess. At the time of entry, you may decide
if you wish to have your first name and state posted on our site if you are
the winner. Winners names are NEVER shared with our customers without their
consent.
LuckySamples may also offer our members the opportunity to participate in contests or sweepstakes from third parties. In these cases you will be linked to the third party web site and you may be asked for personal information, such as name, address, gender etc. This information is collected by the third party and will be used in accordance with their privacy policy. Please read the privacy information posted on the third party site to make sure you are comfortable with it before entering your information.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your
computer's hard drive which identify you when you enter. The ability to
select samples on our site is not cookie-driven. Our site utilizes
persistent cookies to identify you and automatically credit your
LuckyPoints. To find out more about earning prizes by collecting
LuckyPoints, click here. We may use session
cookies to provide a seamless experience on the site and to combine with
our log files so that we can understand our site traffic and analyze our
demographic information in aggregate form. If you have set your browser
to reject cookies, our site will not identify you when you enter and you
will need to manually type in your ID and password to receive LuckyPoints
for visiting and reading about manufacturers. The only cookie based
information tied to your personally identifiable information is the
LuckyPoints you receive for visiting.
The use of cookies by our partners and affiliates is not covered by our privacy policy. We do not have access to or control over these cookies. Our partners and affiliates use session ID and persistent cookies to make it easier for you to navigate our site.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers, or Users, personal information.
Behavioral Targeting/ Re-Targeting
We partner with a third party ad network to either display advertising on
our Web site or to manage our advertising on other sites. Our ad network
partner uses cookies and Web beacons to collect non-personally identifiable
information about your activities on this and other Web sites to provide
you targeted advertising based upon your interests. If you wish to not have
this information used for the purpose of serving you targeted ads, you may
opt-out by clicking Here.
Please note this does not opt you out of being served advertising. You will
continue to receive generic ads.
Your Consent
By using our Web site you consent to the collection and use of the
information you provide to us as described above. If we are going to use
your personally identifiable information in a manner different from that
stated at the time of collection, we will notify via e-mail prior to that
change becoming effective. You will have a choice as to whether or not we
use your information in this different manner. In addition, if we make any
material changes in our privacy practices that do not affect user
information already stored in our database, we will post a prominent notice
on our web site notifying users of the change. In some cases where we post
the notice we will also e-mail users, notifying them of the changes in our
privacy practices.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or
anything else you might want to talk about. To contact us
click here.
You can reach us via email at support@luckysamples.com
